What on Earth Catalog Reviews

Sales brochure had 'collectible Native American chief and bison bills' $5.00 and $10.00 bills from 1899 and 1901. These are FAKES. Not original real bills from that era. Description should be clearer. Obviously set to Deceive the buyer. So disappointed.

I sent one of these DYI kits as a gift. (the miniature greenhouse). The instructions are horrendous. The kit has hundreds of very tiny pieces and the only instructions are pictures to follow. The description indicates ages 14 and up. I found that quite doubtful. The person I sent this to is quite knowledgeable about assembling products, but this one had him baffled. Not a good item to order, for anybody.

When my small order never arrived, I contacted them and they resent in 2 days. I think I had a porch pirate.

I ordered a couple of fun, quirky Christmas presents from What on Earth. This month a charge from WHATONEARTHVIPINSI for $15.77 appeared on my credit card. I called - and the customer service agent said "you were opted in to the VIP Insider program." I was opted in? I didn't even (accidentally) opt myself in?

I bought two quirky presents. I my have gone back there to find another gift at some point, but I am sure I never signed my self up to be a VIP insider. This is deceptive at best.

The customer did refund the charges without much grief. I appreciate that.

I must admit I probably won't go to that website again for fear of getting signed up as an insider!

The invoice in the box listed the product I ordered, but the item itself was not the same thing and not what I wanted. A return shipping label was included but the fee would be $8.95, which is half the item's cost. Won't order from whatonearth again

I received their catalogue without an order form. I phoned for assistance to snail mail my order, was jerked around by "Carlos", "Tyrell" and finally "Sade" HUNG UP ON ME! I am sorry I cant give zero stars.

After I placed my order, I received a prompt asking for my email address to get free shipping. I provided this, but the site then informed me that there would be a $14.95 monthly charge for the free shipping, I closed out of this sign up process, as it did appear to be a multi-step procedure. I didn't get a prompt to authorize the $14.95 monthly payment, which is what is typically done when a company is going to charge you $ for a service. A month later, I'm checking my credit card statement and see a $14.95 charge from the month previous, and another pending for this month. I put in the dispute with my credit card company, and also cancelled the card. I then called WOE to voice the complaint. Listen, I've worked in Marketing and Communications for a Fortune 100 company for the last 10 years. I also have a Masters degree in business communications. This free shipping sign up process is definitely intentionally deceptive. I told the WOE customer service representative this much, while also being very calm and advising that I know it's not personally her fault, and my main reason for calling was to add to the complaints about this so they'd hopefully change this practice. I assume she had heard these complaints before, as she sounded frustrated and reminded me there was a prompt in the sign up process saying I'd be charged a monthly fee. Again, this prompt only came up after entering your email address for the free shipping. She said by putting in my email address, I had effectively signed up for the service. That doesn't make sense to me!

Ordered items almost a month ago. Received two of the items and never received any updates on the third item. Have sent three e-mails and then was on hold for 30 minutes just trying to get information. Completely unresponsive, no regard for the consumer AT ALL. Whoever is in charge of this company would never last in the real corporate world, would have been fired long ago for not doing their job. There merchandise is so-so, and with the completely unacceptable customer service on top of that, DON'T BOTHER! Not worth it.

A Disgraceful company who doesn't know how on earth to deliver their products. Ordered 2 t shirts on November 28,2020 and never received them. Obviously are will not pay for them. Will never order from this company again. Fair WARNING to others. STAY AWAY!

Item backordered, but credit card charged because they created a shipping label. 40 minute wait to reach Customer service. You will get the runaround. When promised a Refund, you will not get it.